Live Operator Access

Real-time customer service

Our dealers enjoy 24-hour access to our live operators, eliminating delayed callbacks and busy signals. Live operator access is critical when dealers, technicians, inspectors, or customers need to:

• Place systems in test
• Confirm fire marshal/building inspector test
• Report a false alarm
• Report an issue with their system
• Report or provide emergency information
• Respond to first responder requests for supplemental customer information
• Provide out-of-town or temporary instructions
• Speak with a live-person for another reason